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Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers (D... The Voice of Customer Service
Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic... Avoiding A "Failure to Communicate"
Communication skills do not require a graduate degree, just some common sense, a bit of homework and a better understanding of the role communication plays. It can open many doors, both within and beyond the workplace. Turning Customer Service Inside Out! How Poor Internal Customer Service Negatively Impacts Externa...
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service yo... Sales Through Storytelling: Story Tell, Story Sell!
An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories. The secret is in how you share your successes; Learn to tell thirty-second "success stories." Silly Service has its Serious Side: Test Your Customer Service Knowledge!
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge & learn how to be a service ace by picking the correct answer to all the 10 questions. Become a Credible Communicator: Make Honesty Your Policy!
To command attention when you speak, you have to be credible. Credibility in the workplace means believability. Are you striving to be a credible communicator, here is the right way to speak and write. Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
In customer service complaints are key to improving sales, retention and loyalty. A complainer is doing a favor by providing invaluable, often real-time feedback on what isn't working in your business or your relationship with them. How To Make “The Ask!” - Tips for Effectively Recruiting Your Team
Many times you make requests of others: to join a group, committee or team, to perform a task or to assist with a project. How do you make the ask is often the key to getting “Yes” as an answer. Tips to hear those magic words: "YES, I'd be glad to!" Stellar Service Requires A "Bias to Action"
There are two types of people in world: Those who make it happen (demonstrating this bias to action) & those who let things happen to them. Peak performers & high achievers have a bias to action. Make sure your service staff & sales profe...
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