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Jest Practices: Best Practices for Humor in the Workplace
Although humor in the workplace can have beneficial effects, yet not all humor is good humor. However the challenge is to interject appropriate humor & fun into our serious jobs without hurting others or seriously undermining the company. Laugh and the Work World Laughs With You
Stress abounds today's work environment-moody bosses & co-workers, repetitive tasks & unpredictable market pressures. Humor can help maintain a healthy balance between the pressure & seriousness which comes from high stakes jobs & a c... Magic Words: What Words are Music to the Ears of Your Customers?
Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power. I'll Never Forget What's-Her-Name!- Winning the Name Game
Learning, remembering and properly pronouncing other peoples’ names is more than just good manners, it's good business, smart sales and service. It is a great first step to building solid relationships built on trust, respect and admiration since it... LINGO FRANCA: Overcoming Language Barriers Within the Same Language
Are you on the same page with your customers? If not, perhaps there’s simply a page missing. A page you design to help merchants, customers, clients and even co-workers speak the same language, use the same terms and communicate the same meanings. Teaming With Success
We're surrounded by examples of great, & not-so-great, teamwork. True teamwork takes time & a willingness to contribute to greater good of the team. You too are a part of a variety of teams. How well you work together tells how successful you... Managing Your Meeting Monsters: Identifying the Cast of Culprits That Threaten Productive Meetings
In today's meetings you may have no idea the constellation of characters that you’re meeting with. Use this article as your guide to the crazy cast of characters you’re likely to encounter in your meetings. Where Sales Meets Service: Up-Selling and Cross-Selling Made Fun & Easy!
The reality of business is that customers want to be sold. They love to buy for their own reasons. Not manipulatively bombarded with sales pitches but intelligently suggested with logical purchases that further their goals. Up-selling & cross-sel... What's Your Communication Quotient? Workplace Communication — Your Key to Success!
Nowadays, every job description emphasizes on having excellent Communication Skills. Negotiating effectively is the Key to Success. Read, to learn to speak the language of win-win. Go Google Yourself! How Are You Known in the Marketplace?
We need to know how our customers regard us. Are customers clear about who we are & what we can do for them? Go Google yourself to find out how are you known in the Marketplace.
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